Privacy Policy

----

This policy was last updated on 17th January 2022.

----

SECTION 1 - WHO WE ARE

We are a limited company registered in England and Wales under company number 4629368. Our registered office is at Scriptum, 3 Turl Street, Oxford, OX1 3DQ, United Kingdom. We are registered on the Information Commissioner's Office Register of Data Controllers under registration number ZA323631.

For details of how to contact us, please refer to the Contact Us page.

When you purchase something from our store, as part of the buying and selling process we collect the personal data you give us, such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If you make an order in person at our shop, or contact us by post, phone or email,  we collect the personal data you give us, such as your name, address and email address, to help deal with your request.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. To get your permission, we ask you to actively opt-in by ticking a box, and then confirm your sign-up by clicking through on the confirmation email.

By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you give us consent to collect that information and using it for that specific reason only. We use automated data processing to send you two emails reminding you to complete your checkout if you have already given us your email address but abandon your cart part-way through the checkout process. If we ask for your personal information for a secondary reason, like email marketing, we will ask you directly for your expressed consent.

You may at any time contact us at hello@scriptum.co.uk or write to us at Data Protection Officer, Scriptum, 3 Turl Street, Oxford OX1 3DQ, UK to withdraw your consent. You can also contact us there to request:

SECTION 4 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall - please see Section 6 of this policy, “Security”, for further details.

European customers in particular should note that any personal data you give us relating to your order will be securely transmitted to Shopify's servers in the US and Canada as part of the order process, and by ordering with us you are consenting to this transfer of your data outside the EEA. Shopify is accredited under the EU-US Privacy Shield, which protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. Data within Shopify is also protected under PIPEDA, Canada’s private sector privacy legislation, which is considered adequate under the GDPR.
If you do not consent to us sharing your data with Shopify, please do not make your order through the website but contact us directly to arrange an alternative method of completing your order.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, such as payment processing or physical delivery of your order.  

Payment: If you make a purchase with us, we use Sage Pay or Paypal to process your payment information. 

SagePay: Sage Pay is Europe’s leading independent payment service provider, and all transactions are processed securely - if you would like to find out more, please click here. Your card details are encrypted and sent from our host site, Shopify, to Sage Pay using the industry standard secure socket layer technology (SSL) and stored with AES-256 encryption. Both Shopify and Sage Pay are fully compliant with Payment Card Industry Data Security Standard (PCI-DSS), which is a joint effort of brands like Visa, MasterCard, American Express to make online shopping safe, so you can be confident your payment details are completely secure. Once you are on the payment pages hosted by Sage Pay, your information will be governed by their privacy policy, which can be found here.

Paypal: Paypal is an industry-leading payment provider which adheres to international best practice standards for data protection. Once you are on the payment pages hosted by Paypal, your information will be governed by their privacy policy,which can be found here.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. You can view Google Analytics’ security policy here.

Shipping: If your order requires delivery, we will pass data such as your name, delivery address, telephone number, and email address to our shipping carrier for the sole purpose of fulfilling delivery of your order. 

Mailchimp and Shopsync: We use their services to update our lists of customers who are willing to receive our email marketing, and make sure that no one who is not interested is not getting emails from us. They will not pass on or disclose your information, and you can see their privacy policies here for Shopsync and here for Mailchimp.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, altered, destroyed, disclosed, or inappropriately accessed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is ever 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

The cookies we use are small lines of data which our website stores on your computer. This lets your computer tell us things like what pages you are looking at and what is in your shopping trolley. When you enter our site, you will see a message at the bottom of the page telling you that we use cookies. You can choose to accept by simply carrying on using the website, or choose to decline by clicking the link which will redirect you to the Google homepage. If you want to keep browsing our website but block cookies, you can change your your browser settings to do so. Here are some examples of the cookies we use and their functions:

_session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, lasts for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

cart, unique token, lasts for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional.

storefront_digest, unique token this is used to determine if the current visitor has access.

PREF, lasts for a very short period, set by Google to track who visits the store and where they are visiting from.

By using this site, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country, state, or province of residence and you have given us your consent to allow your minor dependents to use this site. By placing an order through our website, you confirm that you are 16 years of age or older. If you are younger than 16, please ask a parent or guardian to place the order on your behalf instead.

We reserve the right to modify this privacy policy at any time, so please review it each time you use our website. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at hello@scriptum.co.uk or by post at Scriptum, 3 Turl Street, Oxford OX1 3DQ, UK.

----